Sonntag, 26. Juni 2016

Business emails – a practical guide

The email has increasingly become the favoured way of communication on all levels. Billions of them are being sent every day using the most diverse email providers. Especially at work, it therefore often seems to us that we are drowning in emails, but there is no way back at this point. Following our guide for the perfect business call, this time we give you a refresher on all the things you need to know about the efficient use of business emails. And we also tell you how not to lose sight of your ever growing inbox.

1. Sort your emails. Make a special folder for every project/ assignment that you are working on and move all messages pertaining to that matter into it. This way, you can successfully minimize the time spent searching for that one important information.

2. Reserve one or more time windows every day for working through incoming emails and stick as much as possible to them. It will free you up to work on the tasks on your to-do-list without interruptions, while still keeping you updated on the latest developments.

3. Opt out of any newsletters that you receive, but never read. All they do is just unnecessarily cluttering up your inbox.

4. Mark your emails according to priority, so that you can avoid working under time pressure and always have an overview of the tasks that need to be tackled next. Should processing the email take you less than five minutes though, then it’s best to do it immediately and free up space on your to-do-list.

5. Always write good subject lines. Your colleagues and business partners won’t just be thankful to you for a good subject line, but they will furthermore know on first look what is expected of them or what information they get. And should there be a deadline, then also mention that date in your subject line. You are not the only one organizing their emails according to priority!

6. Write simple, clear sentences. Always re-read your email before sending and try to put yourself in the recipient’s shoes – do you understand everything? Writing things in short has the side effect of making you leave out potentially important pieces of information thinking that the recipient knows them, too. They can’t read your mind, though!

7. Don’t put too many (often unnecessary) names in CC and/ or BCC. It will only make it more confusing for the recipient.

Montag, 20. Juni 2016

A new look for JOBswype

Predating the runway fashion shows in London, Paris, Milan and New York, JOBswype can soon be seen sporting a brand new look. Starting with July, you can search for your dream job on our all new website. To ensure an improved, faster and more seamless experience, we’ve made a few changes. Details below.

JOBswype took the first step towards better readability and therefore an improved user experience as early on as November 2015. Since then, our landing page welcomes you with a modern interface. We kept the layout simple and eliminated all unnecessary bloat. Naturally, all the new features introduced back then (sorting according to job categories, improved search suggestions, similar job names, mobile view on Android and iOS) are here to stay and keep on guaranteeing you the best and most complete search results. We are happy to help our users from ten different EU-countries to find the easiest and fastest way to their new job. For all of them, reading newspaper want-ads, time-intensive online searches, visiting countless job portals and company websites are a thing of the past.

That was not enough for us, though. In order to offer our users the most comfortable experience possible, as well as making sure they are never missing out on any relevant advertised positions, we continually develop and improve our systems and technologies and react to the needs of job seekers. One such improvement is the new layout of our landing page. Minimal and intuitive are two words that perfectly describe the new design philosophy. Users are presented with a brand new interface, where they are able to choose, whether JOBswype displays the job categories as photo or text tiles. Nothing changes about the tried and true JOBswype functions, like saving interesting jobs for later or requesting jobs on email. We feel like with these newest improvements, that are being implemented starting with July 2016, we are one step closer to our goal – offering job seekers the quickest orientation for a seamless and successful job search. 

In February 2016, our job search engine was being used by 1 million users per month.

Dienstag, 7. Juni 2016

Answering business calls – friendly, polite and helpful are still the ways to go

A friendly voice over the telephone still is one of the best ways to advertise your business. It doesn’t matter whether you work at the reception, assist your supervisor or communicate with customers and business partners – the importance of the right phone etiquette should be a no-brainer. Your caller will surely appreciate that. Since business calls are such an everyday occurance that we tend to do it automatically, we have put together a checklist so that you can know about the things you possibly need to change. Maybe there is room for improvement.

1. Don’t let the phone ring for too long before you take the call. Ideally, it shouldn’t ring more than three times before you answer. Whatever the caller wants to know or discuss must be important to them and therefore they will be displeased with waiting.

2. Greet the caller in a friendly and polite manner and keep smiling while you do it.  Your facial expression won’t be seen at the other end of the line, but your sunny attitude will be noticed. Start with stating your company’s name followed by your own. The first spoken information is oftentimes lost on the caller, which isn’t that big of a deal, since they know where they have called.

3. „How can I help you?“ – this simple question suggests that you are treating the inquiery with due respect. Listen carefully to your caller and keep your answers clear and simple. Write down their name and use it in the conversation. You should never say „I don’t know“. Should you really not know the answer to their question, offer to redirect them to somebody who might.

4. Take notes during the call, so that you can remember the conversation later. Or maybe you’ll be asked to take a message. And in case a business partner calls und the two of you agree on any terms, these should definitely be written down. In this scenario, it is best if you summarize the discussion points in a short e-mail that you send out to your caller afterwards. This way, you will keep misunderstandings to a minimum.

5. End the conversation on an equally positive note by sending the caller your best wishes and using the appropriate good-bye.

Always keep in mind that you could be the caller at any time as well. And you will surely wish that your inquiery will be handled by a friendly, polite and helpful employee!